BOOK A FREE INTRO CALL
Search Cart

Privacy policy

 

NEXUS HOLISTIC HEALTH

Privacy Policy

Last updated: September 2026 · nexusholistichealth.com.au

Nexus Holistic Health is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Us

Nexus Holistic Health ("Nexus", "we", "us", "our") is a private Australian telehealth clinic for hormone health, weight management, recovery and longevity, and men's fertility. We operate nationally and deliver services via telehealth.

Business name: Nexus Holistic Health
Website: nexusholistichealth.com.au
Contact: info@nexusholistichealth.com.au

2. Information We Collect

We collect personal information that is necessary to provide you with our health services. This includes:

Personal identification information:

  • Full name, date of birth, gender
  • Contact details — email address, phone number, residential address
  • Government-issued identification (for identity verification purposes)

Health information:

  • Medical history, current health conditions, and medications
  • Hormone and pathology test results
  • Health assessment questionnaire responses
  • Consultation notes and clinical records
  • Treatment protocols and prescriptions issued

Payment and billing information:

  • Payment details processed through our secure third-party payment provider
  • Invoice and transaction records

Technical information:

  • IP address and device information when you use our website or telehealth platform
  • Communications you send to us via email, phone, or our website

3. How We Collect Information

We collect information directly from you when you:

  • Book a consultation through our website or by phone
  • Complete our onboarding health assessment and questionnaire
  • Undergo pathology testing arranged through Nexus
  • Attend a telehealth consultation with our practitioners
  • Communicate with our team via email, phone, or messaging

We may also receive information from third parties involved in your care, including pathology laboratories and referring practitioners, where you have provided consent.

4. Why We Collect and Use Your Information

We collect and use your personal and health information to:

  • Provide you with telehealth consultations and clinical assessments
  • Review your pathology results and health history
  • Develop and deliver personalised treatment protocols
  • Facilitate doctor consultations and, where clinically appropriate, prescriptions
  • Coordinate with compounding pharmacies for the dispensing of prescribed treatments
  • Process payments and maintain billing records
  • Communicate with you regarding your care, appointments, and results
  • Comply with our legal and regulatory obligations under Australian law
  • Improve our services and patient experience (using de-identified data only)

We will not use your information for any purpose other than those listed above without your explicit consent.

5. Sharing Your Information

We will only share your personal and health information with third parties where necessary to provide your care or as required by law. This includes:

Clinical team:

  • AHPRA-registered medical practitioners who conduct your doctor consultations
  • Hormone consultants and clinical staff involved in your assessment and care

Service providers:

  • Pathology laboratories for the processing of blood tests
  • Compounding pharmacies for the dispensing of prescribed treatments
  • Secure telehealth and practice management platforms used to deliver our services
  • Payment processors (your payment card details are handled directly by our payment provider and are not stored by Nexus)

Legal obligations:

  • Regulatory bodies (AHPRA, TGA) where disclosure is required by law
  • Law enforcement or courts where compelled by a valid legal requirement

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

6. Storage and Security of Your Information

Your information is stored securely using reputable, encrypted cloud-based systems. We take all reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification, or disclosure.

Our security measures include:

  • Encrypted data storage and secure transmission protocols (SSL/TLS)
  • Access controls — only authorised clinical and administrative staff can access patient records
  • Regular review of our security practices

7. Retention of Your Information

We retain your health records for a minimum of 7 years from the date of your last consultation, or for 7 years after a child patient turns 18, in accordance with Australian medical records legislation. After this period, records are securely destroyed.

8. Your Rights

Access your information: You may request a copy of the personal and health information we hold about you. We will respond within 30 days.

Correct your information: If you believe any information we hold is inaccurate or out of date, you may request that we correct it.

Withdraw consent: Where we are using your information on the basis of consent, you may withdraw that consent at any time. Note that withdrawing consent may affect our ability to continue providing services.

To exercise any of these rights, contact us at info@nexusholistichealth.com.au.

9. Health Information — Additional Protections

Health information is a sensitive category of personal information under the Privacy Act 1988 (Cth). We handle all health information in accordance with the Australian Privacy Principles, in particular APP 3 (collection of sensitive information) and APP 6 (use and disclosure). We collect health information only with your consent and only to the extent necessary to provide your clinical care.

10. Privacy Complaints

If you believe we have not handled your personal information correctly, please contact us first:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may escalate to the Office of the Australian Information Commissioner (OAIC):

11. Cookies and Website Data

Our website may use cookies to improve your browsing experience and analyse traffic. You may disable cookies through your browser settings, though some features may not function correctly as a result.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published at nexusholistichealth.com.au/privacy-policy.

13. Contact Us

Nexus Holistic Health
Email: info@nexusholistichealth.com.au
Website: nexusholistichealth.com.au